Pierce Burkkina Shipping Policy

Shipping is paid by the customer on every order. We do not offer free shipping. The exact shipping cost is shown at checkout before you pay, and you can estimate it in your cart by entering your address.

  • U.S. Standard Shipping: $9.95 per order.
  • Processing time: orders ship from Los Angeles, CA within 1–3 business days (Monday–Friday, excluding U.S. holidays).
  • Delivery time: usually 3–7 business days after your order ships. Delivery estimates come from the carrier and are not guaranteed. Weather, remote locations, and carrier delays can add time.
  • Peak periods: during sales and holidays, please allow up to 7 business days for processing.

When your order ships, we email you a tracking number. If we can’t ship within the time stated above, we will email you before the deadline with a new estimated date. You may then cancel your order for a full refund.

Please check that your shipping address is correct before you pay. We can’t redirect packages once they have shipped. Packages may be left at the delivery address without a signature. If a package shows as delivered but you can’t find it, check with neighbors and building staff, then contact us within 7 days of the delivery date. We will open a claim with the carrier and work with you on a resolution.

If your package is lost in transit or arrives damaged, email us within 7 days of the expected delivery date, with photos if it arrived damaged. We will send a replacement or a full refund, including shipping.

If a package is returned to us as undeliverable because of an incorrect address or because it wasn’t collected, we will refund the product price once it arrives back. Shipping charges are not refunded.

Orders are shipped in a recyclable, discreet box with no indication of its contents. We do not offer gift packaging.

INTERNATIONAL ORDERS

International shipping is charged at checkout based on your destination. All international orders ship DDU (Delivered Duties Unpaid). This means the customer pays any import duties, taxes, customs fees, and brokerage charges when the package reaches their country. These charges are not included in our prices or shipping fees. Please check with your local customs office before ordering, because policies vary by country. Customs authorities may open and inspect packages, which can delay delivery.

If you refuse a package or don’t pay the import charges, it will be returned to us. We will then refund the product price, minus the original shipping and the return shipping costs.

REFUND POLICY
  • Returns and exchanges are accepted within 14 days of delivery.
  • Items must be unworn, unwashed, and unaltered, in their original condition, with all tags attached and in their original packaging.
  • Items discounted 50% or more are Final Sale and cannot be returned or exchanged. Damaged, defective, or incorrect items are still covered.
  • Items that don’t meet these conditions will be sent back to you at your expense, and no refund will be issued.

How to return:

  1. Email hello@pierceburkkina.com within 14 days of delivery. Include your order number, the items you are returning, and whether you want a refund or an exchange.
  2. We will reply with a Return Authorization (RA) number and instructions.
  3. Pack the items securely, write your RA number on the package, and ship them using a tracked, insured carrier to the address below. Returns must arrive within 10 days of the date we issue your RA number.

Pierce Burkkina LLC – Returns
18645 Sherman Way, Suite 206
Reseda, CA 91335
Phone: (818) 217-7996

Returns sent without an RA number, or sent COD, cannot be accepted.

RETURN SHIPPING, REFUNDS & EXCHANGES
  • Return shipping is paid by the customer. We are not responsible for returns lost on the way to us, so please use a tracked, insured service.
  • Refunds are issued to your original payment method within 5 business days after we receive and inspect your return, and we will email you when it is processed. You are refunded the price you paid for the returned items, after any discounts. Original shipping charges are non-refundable. Your bank may take a few extra days to post the refund.
  • If you paid with Klarna or Affirm, your refund is sent to that provider, and it will adjust your payment plan.
  • Exchanges are available for a different size or color while stock lasts. If the item you want is unavailable, we will issue a refund instead. You pay the return shipping, and we cover shipping on the replacement item.
  • Damaged, defective, or wrong items: contact us within 14 days of delivery, with photos. We will send a prepaid return label and replace the item or refund you in full, including all shipping costs.

Questions? Email hello@pierceburkkina.com or call (818) 217-7996.

Last Updated: October 6, 2026