Effective Date: [6/18/2025]
At Pierce Burkkina, we are committed to delivering high-quality products and a reliable customer experience. The following policy outlines our shipping and returns procedures. Please review it carefully before placing your order.
Shipping Policy
Order Processing:
Orders are processed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Estimated Delivery:
Shipping rates and delivery times are calculated at checkout based on your location and chosen shipping method. General estimates are as follows:
- Standard Shipping (U.S.): 3 to 7 business days
- Express Shipping (U.S.): 1 to 3 business days
- International Shipping: 7 to 21 business days, depending on destination and customs processing
A tracking number will be provided via email once your order has shipped.
Carriers Used:
We partner with trusted carriers such as USPS, UPS, FedEx, and DHL. While we strive to meet delivery timelines, Pierce Burkkina is not responsible for delays caused by the shipping carrier or customs processing.
Delivery Issues:
If your order is delayed, lost, or arrives damaged, contact us immediately at [insert support email]. We will work to resolve the issue promptly.
Return and Exchange Policy
Return Eligibility:
You may return eligible items within 14 days of delivery. Items must be in new, unused condition and returned in their original packaging.
Non-Returnable Items:
- Opened or used products
- Perishable or consumable items such as supplements or food
- Items marked as “Final Sale”
Return Process:
To initiate a return, email [insert support email] with your order number and reason for return. If the return is approved, you will receive return instructions and a return authorization.
Refunds:
Refunds will be issued to your original payment method within 5 to 10 business days after we receive and inspect the returned item. Shipping charges are non-refundable.
Exchanges:
If you need a different size, product variant, or replacement, contact us for exchange eligibility. Exchanges are subject to product availability.
Return Shipping Costs:
Unless the return is due to our error (e.g., wrong or defective item), customers are responsible for return shipping costs.
International Orders
We ship internationally and welcome global customers. Please note:
Delivery times may vary due to international customs clearance
Import duties, taxes, and customs fees are the responsibility of the customer